Widerrufsrecht

Returns

Sometimes mistakes happen, and should an issue unfortunately arise with a damaged or incorrect item, we ask you to inform us and we'll advise what the best course of action is.

We may advise the best option is to return your order, this is only suitable if the order has been delivered in the last 28 days, is not damaged by the customer, and is in as new condition.

All equipment returns are subject to a 20% restocking fee, whilst all consumable or part returns are subject to a 40% restocking fee. Everard Group Limited are not responsible for return shipping.

Products that are returned that do not meet these conditions may be returned back to you at your cost.

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address:

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at [email protected].

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].